Privacy Policy - Torklub

Welcome to Torklub ("we", "us", or "our"). Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you visit or make a purchase from our website or use any of our services (collectively, the "Services").

By accessing or using our Services, you agree to this Privacy Policy. If you do not agree, please discontinue use of our Services.

1. Information We Collect

We collect certain information from you when you visit our site, create an account, place an order, or contact us. The types of information we may collect include:

Personal details: Your name, email address, phone number, billing and shipping addresses.
Payment information: Payment method, transaction details, and billing confirmation (handled securely by our payment partners).
Account details: Login credentials, preferences, and communication settings.
Usage data: Information about your device, browser, IP address, and interactions with our website.
Communication data: Messages, inquiries, or feedback you send us through email, chat, or forms.

2. How We Use Your Information

We use the information we collect for several purposes, including:

To process and deliver your orders.
To create and manage your customer account.
To improve our website, services, and customer experience.
To send updates, special offers, or promotions (you may opt out anytime).
To detect and prevent fraud or unauthorized activity.
To comply with legal or regulatory obligations.

3. Sharing Your Information

We only share your personal information in limited situations, such as:

With trusted service providers who help us operate our business (e.g., shipping, payment, and hosting partners).
When required by law or legal process.
In connection with a business transfer such as a merger or acquisition.

We do not sell or rent your personal data to third parties.

4. Cookies and Tracking

We use cookies and similar technologies to improve your browsing experience, analyze site traffic, and personalize content. You can manage or disable cookies through your browser settings, though some site features may not function properly without them.

5. Data Security

We use reasonable security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. However, no online transmission or storage system is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We keep your personal information for as long as necessary to fulfill your orders, maintain your account, comply with legal requirements, or resolve disputes.

7. Your Rights

Depending on your location, you may have rights to:

Access the personal data we hold about you.
Request correction or deletion of your data.
Withdraw consent for marketing communications.
Request a copy of your data in a portable format.

To exercise these rights, contact us using the details below.

8. Children's Privacy

Our Services are not intended for individuals under the age of 13 (or the legal minimum in your country). We do not knowingly collect personal data from minors. If we learn that a child has provided us with information, we will delete it promptly.

9. International Data Transfers

If you access our Services from outside Bangladesh, your information may be transferred to and processed in countries with different data protection laws. We take steps to ensure your data is protected wherever it is processed.

10. Updates to This Policy

We may revise this Privacy Policy from time to time to reflect updates to our practices or for other operational, legal, or regulatory reasons. The updated version will always be posted on this page with the date of the latest revision.

11. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy, please contact us at:

Email: admin@torklub.com
Address: Jamuna Super Market, Chittagong, 4209, Bangladesh

Last updated: January 15, 2026